Issue

When exporting invoice/s an error displays: "Account code 'xxxx' has been removed as it does not match an active account"



Solution

There could be 2 possibilities as to why this is happening:

Code in Use

These warnings are Xero saying that the account code 'xxxx' has already been used in the Hexihub invoices, however your Xero doesn't have the account code 'xxxx' set up and live.

Xero can't allocate an invoice to code 'xxxx', so it has allowed the invoices to go into Xero but has not allocated them to any account code.


You will need to manually allocate them to a code in Xero.  You will also need to either stop using that code in Hexihub or add it as a GL code in Xero.


Re

Check all the codes you are using in your Hexihub system, to make sure they are set up in Xero as revenue codes and not purchase codes.


If you have any further questions, please contact Support