Support Centre

How To 32

• Customising Views
• Designing the eStore Appearance
• Add a Digital Press to the System
• Reverting Jobs & Job Items
• ePrint Setup

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Information 11

• Email -Add Safe Senders
• Main Items versus Sub-items
• Clearing the Cache
• Delivery Address Label
• General Introduction to ePrint Modules & System Navigation

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Q & A 7

• How do I Make Changes to a Saved Estimate, Job or Invoice?
• Glossary of Icons
• Allowing Pop-ups
• Previewing, Emailing and Printing
• Accessing Help & Support

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Release Notes 2

• Release Notes -February 2020
• Release Notes - April 2021

Importing Orders 1

• Importing Orders

System Settings 29

• How To Change the Interface Header & Footer
• How to Change the Interface Colour Scheme
• Setting Up Accounting Codes
• Access Permissions - Roles
• Adding New Users

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User Settings 2

• How To Change Your Password
• Customising the Dashboard

Templates 2

• An Overview of Templates
• Creating and Uploading a Background PDF

Dashboard 3

• Task/Call Widget
• Overview of the Home Navigation Bar
• Dashboard Widgets

CRM 4

• Adding a Call
• Managing Tasks
• Adding a Note
• Adding a Company to the CRM

Creating Estimates 20

• Creating a Print Broker / Print Manager Estimate
• Entering Supplier Prices in a Print Broker Estimate
• Creating a Product Catalogue Estimate with the “Price Bands” Pricing Type
• Adding Sub-Items
• Creating a Large Format Print Estimate

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General 1

• Changing the Header & Footer in an Estimate

General 3

• Changing the Header & Footer in a Job
• Jobs View - Quick Field Editing
• Jobs - Drag & Drop Main Items

Reports 1

• Customising Reports

General 1

• How to Build a Purchase Order

General 1

• How to Create Delivery Notes for Partial Deliveries

General 9

• Changing the Header & Footer in an Invoice
• Setting Up Accounting Codes
• Archiving Invoices
• Manually Setting Invoices as Exported or Unexported
• How to Set Up a Stripe Account and Integrate It with Your Hexicom System

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Xero 5

• Exporting Invoices to Xero
• Xero Configuration
• Xero Issue - Account code 'xxxx' has been removed as it does not match an active account
• How to connect your Xero System to the Hexicom system (Southern Hemisphere)
• How to connect your Xero System to the Hexicom system (Northern Hemisphere)

QuickBooks Online 4

• QuickBooks Online - How to Locate the API Keys
• Common QuickBooks Online Export Questions
• QuickBooks Online Configuration
• Resolving the Error “The entered customer has been deleted. You cannot create or modify a transaction with a deleted customer.”

QuickBooks Desktop 2

• Exporting Data to Quickbooks
• QuickBooks Desktop Configuration

Freshbooks 0

MYOB 2

• Exporting Data to MYOB Using An Excel File
• Exporting Data to MYOB Using The API Export

Sage50 1

• Exporting Data to Sage50

Sage One 0

General 13

• Basic Product Information
• Product Import Process
• Creating a Basic Product for an eStore
• How to Make a Category Visible in an eStore
• Restricting Category Access to Specific Departments in a B2B eStore

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Editable Products 9

• Creating an Editable Product for an eStore
• Designing an Editable Product for an eStore
• Setting up Vertical and Horizontal Groups in Editable Products
• Zoom Settings in Editable Products
• Dynamically Resizing Text Fields in an Editable Product

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How to upload Inventory 1

• Uploading Inventory

Inventory Items 1

• Inventory Items

Reports 1

• Allocating Reports to Customer B2B eStores

eStore Setup 12

• Add a Header Logo to a B2B eStore
• Spend Limits in the B2B eStore
• Creating a B2B eStore
• Braintree API Information
• Converting Font Files for an eStore

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B2C eStore 2

• Add a Header to a B2C eStore
• Creating a B2C eStore

Warehouse 1

• Creating A Stock Product

General 6

• Introducing Hexicom's Online Proofing Module
• How to Change a File in the Proofing System
• Uploading and Approving Multiple Files for One Line Item in the Proofing System
• Managing Multiple Files for Multiple Line Items in the Proofing System
• Monitoring the Status of Proofs

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