Error Message:

  • English: The entered customer has been deleted. You cannot create or modify a transaction with a deleted customer.
  • French: Le client saisi a été supprimé. Vous ne pouvez pas créer ou modifier une opération avec un client supprimé.


Issue:

This error occurs when you try to create or modify a transaction in QuickBooks Online with a customer that has been deleted.


Solution:

Step 1: Access the Customer List in QuickBooks Online

  1. Open your QuickBooks Online account.
  2. From the left navigation panel, select Customers.

Step 2: Include Inactive Customers

  1. On the right side of the Customers page, click on the gear icon.


  2. Check the box labeled Include Inactive to display all customers, including those that have been deleted.

  3. Enter the customer's name (exactly as it appears in Hexicom) in the search bar and click the magnifying glass icon to search.

Step 3: Reactivate the Deleted Customer

  1. Review the search results. If the deleted customer appears on the list, press the Make Active button next to their name.


  2. QuickBooks Online will confirm that the customer is now active.


Step 4: Export Your Invoice Again

  1. Once the customer is active, return to Hexicom and try to export your invoice again. The transaction should now process without errors.

Additional Notes:

  • Ensure that the customer name in Hexicom exactly matches the name in QuickBooks Online to avoid any discrepancies.

  • If the issue persists, double-check that the customer is active and correctly spelled in QuickBooks Online.


This process should resolve the issue and allow you to export invoices for your customer.